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Return & Refund Policy

At Joyinking, we take pride in every custom piece we create. Since our products are made‑to‑order specifically for you, we’ve designed a policy that is simple, fair, and hassle‑free.

Our "Make It Right" Guarantee

If your order isn’t perfect, please notify us within 30 days of receipt (the date you receive your delivery). We will provide a free replacement or a full refund, and return shipping will not be required for qualifying cases. Joyinking reserves the right to request product return for special circumstances. Simply send us clear photos showing the issue, and we will handle the rest.

When You’re Covered

We offer a full refund (including original shipping fee) or a free replacement for the following issues:

• Defective Products: Issues with printing, stitching, or material quality.
• Shipping Damage: Items that arrive cracked, torn, dented, or broken.
• Printing Errors: Significant quality issues such as blurriness or incorrect colors, subject to verification by our internal quality team.
• Wrong Items: You receive an item with size, design or product different from your original order.

What’s Not Covered

Because every item is made‑to‑order exclusively for you, refunds or free replacements are NOT available under the following circumstances:

• Change of Mind: You no longer want the item or it does not meet your personal expectation.
• Ordering Errors: Accidental selection of wrong size, color or product model by customer.
• Used Items: Products that have been worn, washed, modified or altered.
• Standard Variations: Minor color difference or position shift caused by monitor display settings or normal printing tolerance.

Our Gesture: Although full refund or free replacement is unavailable for customer‑caused errors, we can offer replacement at our actual cost price. The exact cost will be quoted upon your request. You are not required to send back the original product.

How to Start a Claim

To apply for replacement or refund, please send an email to care@joyinking.com within the above‑mentioned 30‑day window and include the information below:

• Your Order Number
• A short description of the problem
• Clear photos capturing the defect, full view of the product, and shipping label.
  • For phone case orders: Please attach a screenshot from your phone Settings page to confirm your exact device model.

What happens next?

• Response Time: We will reply to you within 12 hours upon receiving your claim email.
• Refunds: Once your claim is approved, we will initiate refund to your original payment method within 7 business days. Please note that actual arrival time may vary due to bank or payment‑processor processing delays beyond our control.
• Replacements: Approved replacements will follow our regular production and shipping schedule. A new tracking number will be provided once the replacement item is dispatched.

EU Shipping Return Policy

The statutory 14‑day cooling‑off return/cancellation right under EU consumer law does not apply to fully custom‑made‑to‑order products.

For non‑custom goods shipped to EU regions, you may cancel or return within 14 days of receipt under these conditions:

• Goods remain unworn, unused, with original tags and intact original packaging.
• Valid receipt or purchase proof is required for return processing.

Changes & Cancellations

Our made-to-order goods enter production quickly after payment. Any request for order modification or cancellation must be submitted within 2 hours from the time your order is placed and paid. We cannot guarantee modification even within this window if production has already commenced. Once beyond this time frame, orders cannot be modified or cancelled.

Digital Products‑Refund Policy

Digital download products are non‑refundable once you have downloaded the files. If your downloaded files are corrupted or incomplete, please contact us for free file replacement or correction. For digital products that have NOT been downloaded yet, please contact our support team to discuss available solutions.

Policy Abuse

We hope you are satisfied with your purchase. To maintain fair pricing for all customers, Joyinking reserves the right to reject return or refund claims, and limit future after‑sales services, where policy abuse is identified, including but not limited to frequent or repetitive return attempts.