Shipping & Delivery

Each order is crafted with care and printed just for you. Below is everything you need to know about how we get your items from our hands to your doorstep.

Production & Origins

Since all items are made‑to‑order, we require 2–3 business days for printing, quality‑check and packaging before your order ships.
Business days exclude weekends and public holidays.

Canvas Prints: Printed in the USA for domestic U.S. customers.
International orders are fulfilled from our nearest facility in Canada, the UK, Spain, or Australia.

All Other Products (Mugs, pillows, apparel, etc.): Printed and shipped exclusively from the United States.

Delivery Estimates

Times listed below are business days (Monday‑Friday), estimates only and not guaranteed.
Total estimated arrival time includes our 2‑3 business‑day production & processing time plus transit time.

United States

• Canvas prints: 6‑8 transit business days
• All other products: 2‑5 transit business days

International (Canada, UK, Europe, Australia)

• Canvas prints (printed locally): 6‑8 transit business days
• All other products (shipped from the U.S.): 10‑30 transit business days

Total Estimated Arrival:

• U.S. Orders: 6‑12 business days (production + transit)
• International Canvas: 6‑12 business days (production + transit)
• Other International Orders: 10‑30 business days (production + transit)

Shipping Details

Costs: Calculated at checkout based on your delivery address and item weight.

Tracking: You will receive a tracking link via email within 2‑5 business days after your purchase.

Multiple Shipments: If you order different types of products (e.g. a mug and a canvas print), items may arrive in separate packages with individual tracking numbers.

Shipping Restrictions:

• We ship to all 50 U.S. states and selected international countries. Availability will be shown at checkout.
• Canvas Prints cannot be delivered to PO Boxes or Military (APO/FPO/DPO) addresses due to size limitations. Other product types can be shipped to PO Box and military addresses where supported by carriers.

International Fees: Customers are responsible for any local customs duties, import taxes or clearance fees.

Free Shipping: We offer free shipping for orders over $89, applicable to U.S. domestic orders only.

Changes & Cancellations

Because production starts quickly after order submission:

• You may request full cancellation or product‑content changes within a 2‑hour window right after placing your order.
• Once items enter production, we are unable to modify or cancel your order.

Address updates: Even beyond the 2‑hour window, we may still update your shipping address if your order has NOT yet shipped. Please contact us immediately if you notice an address error.

If Something Goes Wrong

We are committed to resolving order issues fairly. Please see our protocols for common situations below:

1. Address Issues & Returns

Please double‑check your shipping address before completing purchase. Since all goods are custom‑made to order, returned packages cannot be restocked for resale.

User‑caused return (incorrect address): If a package is returned to us due to an address error made by the customer, we can provide a replacement at a reduced cost to cover printing and shipping expenses. No refunds will be offered in this scenario.

2. Marked “Delivered” but Package Missing

If tracking status shows “Delivered” but you have not received your parcel:

1. Please allow up to 2 additional business days; carriers may mark packages as delivered ahead of actual drop‑off.
2. Check around your property and confirm with nearby neighbors.
3. If still missing after 48 hours from the “Delivered” scan: obtain a case number from the shipping carrier, then email us within 7 calendar days of the delivered scan date.

3. Damaged Items on Arrival

Contact our support team within 30 calendar days from the date you receive your package. Kindly provide your order number and clear photos showing both the damaged goods and original outer packaging. In most cases you do not need to return the item; photos are sufficient for us to arrange a replacement shipment.

Contact Us

Need assistance? Our support team is available 7 days a week.
Email: care@joyinking.com
Response Time: Within 12 hours.